Last Updated: 6th October 2025
At Packpal Kenya, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us through our website, shop, and communication channels.
1. Information We Collect
We collect personal and business information only as needed to process your orders and improve your experience. This may include:
- Your name, phone number, email address, and delivery address
- Business or company name (if provided)
- Payment and transaction details
- Messages or inquiries sent through our website, social media, or WhatsApp
- Browsing information such as IP address or cookies (for site analytics and functionality)
2. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate about your purchase or inquiry
- Provide customer support and respond to requests
- Send order confirmations, receipts, or invoices
- Improve our website, products, and services
- Inform you about new products or promotions (only with your consent)
3. Sharing of Information
We do not sell or rent your personal information to anyone.
We may share limited data only with:
- Payment processors (to complete transactions securely)
- Delivery partners or couriers (to deliver your order)
- IT and website service providers who maintain our systems under strict confidentiality
All partners are required to handle your information safely and only for the intended purpose.
4. Data Retention
We keep your information only as long as necessary to fulfill the purposes described above or as required by law. You may request deletion of your data at any time by contacting us.
5. Security
We use appropriate administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, misuse, or disclosure.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of inaccurate information
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us via the details below.
7. Cookies
Our website may use cookies to enhance functionality and analyze traffic. You can control cookie settings in your browser at any time.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any major changes will be reflected on this page with a new “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Packpal Kenya
Email: info@packpalkenya.com
Phone: +254710-231-366
Address: 1st Floor RM 3, Caxton House, Standard Street, Nairobi